Air Canada, Air Europa, Lufthansa, Delta cargo, Cargojet, Interjet, Masair, Turkish Airlines, Viva Air, Emirates, Copa Airlines, LATAM Airlines, Iberia & British Airways, DHL (exports).

No. Freight quotes are obtained through a freight forwarder in the country of origin of the goods. Transaéreo (Aerosan) does not act as a freight forwarder.

Yes, you can get an estimate, but they are subject to change depending on the current exchange rate on the date the transaction is made, unanticipated changes and additional charges for special handling of the cargo if required. You can request the estimate in two ways:

• Direct email to the customer service area.
• Cost estimate on the website.

The process for releasing a transport document is as follows: The customer should go to the cash counter with a valid ID, proof of payment, a copy of the original withdrawal authorization letter from the customer and the cargo agency/customs agency (only copies are accepted when the customer is outside of Bogotá), and a copy of the company ID. Additionally, either the original deposit receipt or proof of transfer or PSE transaction must be provided. The physical seal of the withdrawing company is required. Otherwise, it will be validated, and the withdrawal authorization letter must state in writing that the company does not use seals and that Aerosan is exempt from any responsibility. Operating hours are from 07:30 am to 05:30 pm (service is provided outside of regular operating hours at an additional cost).

The cost of release can be found here: www.transaereo.com

• Validate the guide number in the upper left box.
• Click “search”.
• Enter the guide number again in the central box.
• Click “search”.
• Wait a moment, and all shipment information will appear, such as: arrival date, completion date, pieces, weight, consignee name, airline, flight number, invoice number, daughter guide number (if applicable), customs status, direct unloading or deposit assignment, transfer time and transfer status.

• If no value is found, please send a copy of the identification number and ID of the legal representative from the Chamber of Commerce to the following emails in order to be created in the database: gestión.documental@aerosan.com, caja@aerosan.com

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You should access the tracking page of the corresponding airline. Additionally, you can request this information by emailing customer service (customer.service@aerosan.com).

Cargo that has been assigned direct unloading is available for pick-up at Aerosan’s facilities. The procedure is as follows:

You must present two packets at the direct unloading counter:

• Packet one: original guide and original declarations
• Packet two: two copies of the Air Waybill (AWB), copies of declarations, merchandise inventory request, DIAN resolution of the person releasing or the person signing the authorization letter, mandate, policy, authorization letter from the customs agency to the person picking up, two copies of the ID card of the person picking up the shipment.

In the direct unloading delivery area, gates 47-48 of the international cargo terminal at the El Dorado Airport. Service hours are from 07:00 am to 05:30 pm (service is provided outside of hours at an additional cost).

You must identify the type of complaint:

• Complaints about the condition of the cargo should be made directly on the corresponding airline’s website.
• Complaints about the service provided should be made through Aerosan’s complaint system.

Aerosan is an airport services company, a market leader in quality and customer service with over 50 years of experience. Our company has been a true ally for years to reputable carriers such as DHL, Lufthansa Cargo and Lufthansa, FedEx, LAN Group (now LATAM), Air Canada, Aerolíneas Argentinas, Cargolux, TAP, and Copa, among others, which have enabled its growth and positioning in the Colombian market. Clients like Lufthansa and the LAN Group have trusted Aerosan’s service for over 20 years.

Please follow up directly with the airline, using the links below

https://lufthansa-cargo.com/eservices/etracking/awb-details/-/awb/awb-details?p_auth=NDnFVGGs&_etrkawbdetails_WAR_etrkportlet_action=displayAwbDetails#filter=NAVIGATION

https://skychain.emirates.com/skychain/app?service=page/nwp:Trackshipmt

https://apps.cargojet.com/ords/f?p=102:857:0::NO:::&tz=-5:00

http://cargotools.aircanada.ca/trackandtraceinput.asp

https://copa.smartkargo.com/Login.aspx

http://aireuropacargo.com/

https://www.turkishcargo.com.tr/en/online-services/shipment-tracking?quick=True&awbInput=235-12868192

https://www.iagcargo.com/es/home

https://masair.smartkargo.com/Login.aspx

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CHILE
http://www.aduana.cl/aduana/site/edic/base/port/ayuda.html

COLOMBIA
https://www.dian.gov.co/impuestos/personas/Paginas/preguntas.aspx

ECUADOR
https://www.aduana.gob.ec/servicio-al-ciudadano/

CHILE

• Customs
  http://www.aduana.cl/aduana/site/edic/base/port/inicio.html
• Senapesca – National Fishing and Aquaculture Service
  http://www.sernapesca.cl/
• SAG – Agricultural and Livestock Service
  http://www.sag.gob.cl/

COLOMBIA

• Foreign trade procedures
  https://www.nomasfilas.gov.co/memoficha-tramite/-/tramite/T328
• Customs
  https://www.dian.gov.co/tramitesservicios/tramitesaduaneros/Paginas/tramitesaduaneros.aspx
• Customs portal
  https://www.dian.gov.co/Transaccional/Paginas/Transaccional.aspx

ECUADOR

• Customs
  https://www.aduana.gob.ec/
• National Agency for Sanitary Regulation, Control and Surveillance
  https://www.controlsanitario.gob.ec/

Services include:

Import services

• Cargo Acceptance
• Storage and Custody
  • Dangerous goods
  • Valuables cage
  • Oversized cargo
  • Temperature-controlled storage areas/cold rooms

Export Services

• Unloading and Palletizing
  • Unloading of products
  • Unloading in climate-controlled area
  • Unloading in dry area
• Storage
  • Freezer room
  • Cold rooms/Temperature 0°C
  • Special temperature/Temperature -5°C to -10°C
  • Dry Zone/Non climate-controlled area
  • Dangerous Goods
  • Security Cage
• Special Services
  • Pallet Wrapping
  • Box and Pallet Strapping
  • USDA/SAG Inspection
  • X-ray Inspection
  • Repackaging
  • Sealing with insulated covers
  • Cargo temperature monitoring
• Agency Services

Aviation Services

• Aircraft handling
• Loading and unloading of baggage, mail and cargo
• Cargo transfer to warehouses
• Toilet and water servicing
• Aircraft cleaning
• Power supply/GPU’s
• Air starters

Passenger Services

• Check-in
• Reception of passengers and luggage upon arrival
• Ticket issuance and sales
• Collection of boarding fees
• Overweight baggage charges
• Lost & Found service
• Personalized passenger assistance services (special needs, wheelchairs, ambulance, minor escorting, etc.)
• Transport and personalized assistance to VIP passengers

Flight Operations

• Domestic and international route information
• Airport information
• Weather information
• Flight plan preparation
• Aircraft loading
• Ground-to-air communication
• Coordination with fuel, transportation, catering, and hotel providers

Specialized Services

• Agency services for airlines
• Management of bonded warehouses
• IATA training center
• Corporate onboarding
• Safety
• Human factors
• Aviation security
• Health and safety at work
• Platform operations
• Safe equipment handling
• Aircraft towing
• Basic cargo handling
• Passenger and baggage traffic
• Maintenance training
• Dangerous Goods Cat 8
• Dangerous Goods Cat 6

Aerosan works 24 hours a day, 365 days a year.

• AEROSAN Chile is certified under the ISO 9001:2015 quality standard.
• AEROSAN Colombia is certified in the operation of the customs warehouse under the ISO 9001:2015 standard.
• AEROSAN Colombia is certified as an IATA Training Center.
• AEROSAN Colombia is certified under the RA3 Aeronautical Regulation.
• AEROSAN Ecuador is certified under the ISO 9001:2015 quality standard.
• AEROSAN Ecuador is certified under the RA3 Aeronautical Regulation.
• AEROSAN Ecuador is certified by BASC.
• AEROSAN Ecuador is certified in the operation of the customs warehouse by the National Customs Agency (SENAE).