{"id":5485,"date":"2024-04-19T05:55:38","date_gmt":"2024-04-19T10:55:38","guid":{"rendered":"https:\/\/www.aerosan.com\/?page_id=5485"},"modified":"2024-05-28T08:49:31","modified_gmt":"2024-05-28T13:49:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.aerosan.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5485\" class=\"elementor elementor-5485\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-399b9c03 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"399b9c03\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41e6a0ef elementor-hidden-phone\" data-id=\"41e6a0ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fe6ae08 elementor-widget elementor-widget-heading\" data-id=\"3fe6ae08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f9e85e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f9e85e2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-230ac8c0\" data-id=\"230ac8c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f41ac4 elementor-widget elementor-widget-accordion\" data-id=\"6f41ac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What airlines does Aerosan work with?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1161\"><p style=\"font-weight: 400;\">Air Canada, Air Europa, Lufthansa, Delta cargo, Cargojet, Interjet, Masair, Turkish Airlines, Viva Air, Emirates, Copa Airlines, LATAM Airlines,\u00a0Iberia &amp; British\u00a0Airways, DHL (exports).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1162\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1162\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to get a freight quote with an airline in Colombia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1162\"><p style=\"font-weight: 400;\">No. Freight quotes are obtained through a freight forwarder in the country of origin of the goods. Transa\u00e9reo (Aerosan) does not act as a freight forwarder.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1163\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1163\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I get an estimate of costs at the destination?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1163\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1163\"><p style=\"font-weight: 400;\">Yes, you can get an estimate, but they are subject to change depending on the current exchange rate on the date the transaction is made, unanticipated changes and additional charges for special handling of the cargo if required. You can request the estimate in two ways:<\/p><ul><li>Direct email to the customer service area.<\/li><li>Cost estimate on the website.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1164\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1164\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the process for releasing a document?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1164\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1164\"><p style=\"font-weight: 400;\">The process for releasing a transport document is as follows: The customer should go to the cash counter with a valid ID, proof of payment, a copy of the original withdrawal authorization letter from the customer and the cargo agency\/customs agency (only copies are accepted when the customer is outside of Bogot\u00e1), and a copy of the company ID. Additionally, either the original deposit receipt or proof of transfer or PSE transaction must be provided. The physical seal of the withdrawing company is required. Otherwise, it will be validated, and the withdrawal authorization letter must state in writing that the company does not use seals and that Aerosan is exempt from any responsibility. Operating hours are from 07:30 am to 05:30 pm (service is provided outside of regular operating hours at an additional cost).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1165\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1165\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How much does it cost to release a document?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1165\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1165\"><p style=\"font-weight: 400;\">The cost of release can be found here: <a href=\"http:\/\/www.transaereo.com\/\"><span>www.transaereo.com<\/span><\/a><\/p><ul><li>Validate the guide number in the upper left box.<\/li><li>Click &#8220;search\u201d.<\/li><li>Enter the guide number again in the central box.<\/li><li>Click \u201csearch\u201d.<\/li><li>Wait a moment, and all shipment information will appear, such as: arrival date, completion date, pieces, weight, consignee name, airline, flight number, invoice number, daughter guide number (if applicable), customs status, direct unloading or deposit assignment, transfer time and transfer status.<\/li><\/ul><ul style=\"font-weight: 400;\"><li>If no value is found, please send a copy of the identification number and ID of the legal representative from the Chamber of Commerce to the following emails in order to be created in the database: <span><a href=\"mailto:gesti%C3%B3n.documental@aerosan.com\">gesti\u00f3n.documental@aerosan.com<\/a><\/span>, <span><a href=\"mailto:caja@aerosan.com\">caja@aerosan.com<\/a><\/span><\/li><\/ul><p>No pude abrir esta p\u00e1gina. \u00bfPodr\u00eda ser la p\u00e1gina nueva? https:\/\/www.aerosan.com\/en\/<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1166\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1166\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I check the status of a shipment arrival?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1166\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1166\"><p style=\"font-weight: 400;\">You should access the tracking page of the corresponding airline. Additionally, you can request this information by emailing customer service (<span><a href=\"mailto:customer.service@aerosan.com\">customer.service@aerosan.com<\/a><\/span>).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1167\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1167\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the process for picking up a cargo\/shipment? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1167\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1167\"><p style=\"font-weight: 400;\">Cargo that has been assigned direct unloading is available for pick-up at Aerosan\u2019s facilities. The procedure is as follows:<\/p><p style=\"font-weight: 400;\"><br \/>You must present two packets at the direct unloading counter:<\/p><ul><li>Packet one: original guide and original declarations<\/li><li>Packet two: two copies of the Air Waybill (AWB), copies of declarations, merchandise inventory request, DIAN resolution of the person releasing or the person signing the authorization letter, mandate, policy, authorization letter from the customs agency to the person picking up, two copies of the ID card of the person picking up the shipment.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1168\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1168\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where do I pick up the cargo\/shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1168\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1168\"><p style=\"font-weight: 400;\">In the direct unloading delivery area, gates 47-48 of the international cargo terminal at the El Dorado Airport. Service hours are from 07:00 am to 05:30 pm (service is provided outside of hours at an additional cost).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1169\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1169\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I make a complaint?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1169\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1169\"><p style=\"font-weight: 400;\">You must identify the type of complaint:<\/p><ul><li>Complaints about the condition of the cargo should be made directly on the corresponding airline&#8217;s website.<\/li><li>Complaints about the service provided should be made through Aerosan\u2019s <span><a href=\"https:\/\/aerosan.eticaenlinea.cl\/\">complaint system<\/a><\/span>.<\/li><\/ul><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-11610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is Aerosan?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-11610\"><p style=\"font-weight: 400;\">Aerosan is an airport services company, a market leader in quality and customer service with over 50 years of experience. Our company has been a true ally for years to reputable carriers such as DHL, Lufthansa Cargo and Lufthansa, FedEx, LAN Group (now LATAM), Air Canada, Aerol\u00edneas Argentinas, Cargolux, TAP, and Copa, among others, which have enabled its growth and positioning in the Colombian market. Clients like Lufthansa and the LAN Group have trusted Aerosan\u2019s service for over 20 years.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-11611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">If after reviewing the guide on the website, I still can\u2019t find it, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-11611\"><p style=\"font-weight: 400;\">Please follow up directly with the airline, using the links below<\/p><p style=\"font-weight: 400;\"><span><a href=\"https:\/\/lufthansa-cargo.com\/eservices\/etracking\/awb-details\/-\/awb\/awb-details?p_auth=NDnFVGGs&amp;_etrkawbdetails_WAR_etrkportlet_action=displayAwbDetails\">https:\/\/lufthansa-cargo.com\/eservices\/etracking\/awb-details\/-\/awb\/awb-details?p_auth=NDnFVGGs&amp;_etrkawbdetails_WAR_etrkportlet_action=displayAwbDetails#filter=NAVIGATION<\/a><\/span><\/p><p style=\"font-weight: 400;\"><a href=\"https:\/\/skychain.emirates.com\/skychain\/app?service=page\/nwp:Trackshipmt\"><span>https:\/\/skychain.emirates.com\/skychain\/app?service=page\/nwp:Trackshipmt<\/span><\/a><\/p><p style=\"font-weight: 400;\"><span><a href=\"https:\/\/apps.cargojet.com\/ords\/f?p=102:857:0::NO:::&amp;tz=-5:00\">https:\/\/apps.cargojet.com\/ords\/f?p=102:857:0::NO:::&amp;tz=-5:00<\/a><\/span><\/p><p style=\"font-weight: 400;\"><a href=\"http:\/\/cargotools.aircanada.ca\/trackandtraceinput.asp\"><span>http:\/\/cargotools.aircanada.ca\/trackandtraceinput.asp<\/span><\/a><\/p><p style=\"font-weight: 400;\"><span><a href=\"https:\/\/copa.smartkargo.com\/Login.aspx\">https:\/\/copa.smartkargo.com\/Login.aspx<\/a><\/span><\/p><p style=\"font-weight: 400;\"><span><a href=\"http:\/\/aireuropacargo.com\/\">http:\/\/aireuropacargo.com\/<\/a><\/span><\/p><p style=\"font-weight: 400;\"><a href=\"https:\/\/www.turkishcargo.com.tr\/en\/online-services\/shipment-tracking?quick=True&amp;awbInput=235-12868192\"><span>https:\/\/www.turkishcargo.com.tr\/en\/online-services\/shipment-tracking?quick=True&amp;awbInput=235-12868192<\/span><\/a><\/p><p style=\"font-weight: 400;\"><span><a href=\"https:\/\/www.iagcargo.com\/es\/home\">https:\/\/www.iagcargo.com\/es\/home<\/a><\/span><\/p><p style=\"font-weight: 400;\"><span><a href=\"https:\/\/masair.smartkargo.com\/Login.aspx\">https:\/\/masair.smartkargo.com\/Login.aspx<\/a><\/span><\/p><p>Esta p\u00e1gina no est\u00e1 disponible.<\/p><p>Esta p\u00e1gina no est\u00e1 disponible.<\/p><p>Esta p\u00e1gina no est\u00e1 disponible.<\/p><p><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11612\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-11612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I find more information about customs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-11612\"><p style=\"font-weight: 400;\"><strong>CHILE<\/strong><br \/><span><a href=\"http:\/\/www.aduana.cl\/aduana\/site\/edic\/base\/port\/ayuda.html\">http:\/\/www.aduana.cl\/aduana\/site\/edic\/base\/port\/ayuda.html<\/a><\/span><\/p><p style=\"font-weight: 400;\"><strong>COLOMBIA<\/strong><br \/><a href=\"https:\/\/www.dian.gov.co\/impuestos\/personas\/Paginas\/preguntas.aspx\"><span>https:\/\/www.dian.gov.co\/impuestos\/personas\/Paginas\/preguntas.aspx<\/span><\/a><\/p><p style=\"font-weight: 400;\"><strong>ECUADOR<\/strong><br \/><span><a href=\"https:\/\/www.aduana.gob.ec\/servicio-al-ciudadano\/\">https:\/\/www.aduana.gob.ec\/servicio-al-ciudadano\/<\/a><\/span><\/p><p><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11613\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-11613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Helpful links:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-11613\"><p style=\"font-weight: 400;\"><strong>CHILE<\/strong><\/p><ul><li>Customs<br \/><span><a href=\"http:\/\/www.aduana.cl\/aduana\/site\/edic\/base\/port\/inicio.html\">http:\/\/www.aduana.cl\/aduana\/site\/edic\/base\/port\/inicio.html<\/a><\/span><\/li><li>Senapesca \u2013 National Fishing and Aquaculture Service<br \/><span><a href=\"http:\/\/www.sernapesca.cl\/\">http:\/\/www.sernapesca.cl\/<\/a><\/span><\/li><li>SAG \u2013 Agricultural and Livestock Service<br \/><span><a href=\"http:\/\/www.sag.gob.cl\/\">http:\/\/www.sag.gob.cl\/<\/a><\/span><\/li><\/ul><p style=\"font-weight: 400;\"><strong>COLOMBIA<\/strong><\/p><ul><li>Foreign trade procedures<br \/><span><a href=\"https:\/\/www.nomasfilas.gov.co\/memoficha-tramite\/-\/tramite\/T328\">https:\/\/www.nomasfilas.gov.co\/memoficha-tramite\/-\/tramite\/T328<\/a><\/span><\/li><li>Customs<br \/><span><a href=\"https:\/\/www.dian.gov.co\/tramitesservicios\/tramitesaduaneros\/Paginas\/tramitesaduaneros.aspx\">https:\/\/www.dian.gov.co\/tramitesservicios\/tramitesaduaneros\/Paginas\/tramitesaduaneros.aspx<\/a><\/span><\/li><li>Customs portal<br \/><span><a href=\"https:\/\/www.dian.gov.co\/Transaccional\/Paginas\/Transaccional.aspx\">https:\/\/www.dian.gov.co\/Transaccional\/Paginas\/Transaccional.aspx<\/a><\/span><\/li><\/ul><p style=\"font-weight: 400;\"><strong>ECUADOR<\/strong><\/p><ul><li>Customs<br \/><span><a href=\"https:\/\/www.aduana.gob.ec\/\">https:\/\/www.aduana.gob.ec\/<\/a><\/span><\/li><li>National Agency for Sanitary Regulation, Control and Surveillance<br \/><span><a href=\"https:\/\/www.controlsanitario.gob.ec\/\">https:\/\/www.controlsanitario.gob.ec\/<\/a><\/span><\/li><\/ul><ul class=\"listado\"><li><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11614\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-11614\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What other services does Aerosan offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11614\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-11614\"><p style=\"font-weight: 400;\">Services include:<\/p><p style=\"font-weight: 400;\"><strong>Import services<\/strong><\/p><ul><li>Cargo Acceptance<\/li><li>Storage and Custody<ul><li>Dangerous goods<\/li><li>Valuables cage<\/li><li>Oversized cargo<\/li><li>Temperature-controlled storage areas\/cold rooms<\/li><\/ul><\/li><\/ul><p style=\"font-weight: 400;\"><strong>Export Services<\/strong><\/p><ul><li><u>Unloading and Palletizing<\/u><ul><li>Unloading of products<\/li><li>Unloading in climate-controlled area<\/li><li>Unloading in dry area<\/li><\/ul><\/li><li><u>Storage<\/u><ul><li>Freezer room<\/li><li>Cold rooms\/Temperature 0\u00b0C<\/li><li>Special temperature\/Temperature -5\u00b0C to -10\u00b0C<\/li><li>Dry Zone\/Non climate-controlled area<\/li><li>Dangerous Goods<\/li><li>Security Cage<\/li><\/ul><\/li><li><u>Special Services<\/u><ul><li>Pallet Wrapping<\/li><li>Box and Pallet Strapping<\/li><li>USDA\/SAG Inspection<\/li><li>X-ray Inspection<\/li><li>Repackaging<\/li><li>Sealing with insulated covers<\/li><li>Cargo temperature monitoring<\/li><\/ul><\/li><li><u>Agency Services<\/u><\/li><\/ul><p style=\"font-weight: 400;\"><u>\u00a0<\/u><\/p><p style=\"font-weight: 400;\"><strong>Aviation Services<\/strong><\/p><ul><li>Aircraft handling<\/li><li>Loading and unloading of baggage, mail and cargo<\/li><li>Cargo transfer to warehouses<\/li><li>Toilet and water servicing<\/li><li><strong> <\/strong><strong>Aircraft cleaning<\/strong><\/li><li>Power supply\/GPU\u2019s<\/li><li>Air starters<\/li><\/ul><p style=\"font-weight: 400;\"><u>\u00a0<\/u><\/p><p style=\"font-weight: 400;\"><strong>Passenger Services<\/strong><\/p><ul><li>Check-in<\/li><li>Reception of passengers and luggage upon arrival<\/li><li>Ticket issuance and sales<\/li><li>Collection of boarding fees<\/li><li>Overweight baggage charges<\/li><li>Lost &amp; Found service<\/li><li>Personalized passenger assistance services (special needs, wheelchairs, ambulance, minor escorting, etc.)<\/li><li>Transport and personalized assistance to VIP passengers<\/li><\/ul><p style=\"font-weight: 400;\"><\/p><p style=\"font-weight: 400;\"><strong>Flight Operations<\/strong><\/p><ul><li>Domestic and international route information<\/li><li>Airport information<\/li><li>Weather information<\/li><li>Flight plan preparation<\/li><li>Aircraft loading<\/li><li>Ground-to-air communication<\/li><li>Coordination with fuel, transportation, catering, and hotel providers<\/li><\/ul><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p><p style=\"font-weight: 400;\"><strong>Specialized Services<\/strong><\/p><ul><li>Agency services for airlines<\/li><li>Management of bonded warehouses<\/li><li>IATA training center<\/li><li>Corporate onboarding<\/li><li>Safety<\/li><li>Human factors<\/li><li>Aviation security<\/li><li>Health and safety at work<\/li><li>Platform operations<\/li><li>Safe equipment handling<\/li><li>Aircraft towing<\/li><li>Basic cargo handling<\/li><li>Passenger and baggage traffic<\/li><li>Maintenance training<\/li><li>Dangerous Goods Cat 8<\/li><li>Dangerous Goods Cat 6<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11615\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-11615\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the regular operating hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11615\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-11615\"><p style=\"font-weight: 400;\">Aerosan works 24 hours a day, 365 days a year.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11616\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-11616\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What certifications does Aerosan have?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11616\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-11616\"><ul><li>AEROSAN Chile is certified under the ISO 9001:2015 quality standard.<\/li><li>AEROSAN Colombia is certified in the operation of the customs warehouse under the ISO 9001:2015 standard.<\/li><li>AEROSAN Colombia is certified as an IATA Training Center.<\/li><li>AEROSAN Colombia is certified under the RA3 Aeronautical Regulation.<\/li><li>AEROSAN Ecuador is certified under the ISO 9001:2015 quality standard.<\/li><li>AEROSAN Ecuador is certified under the RA3 Aeronautical Regulation.<\/li><li>AEROSAN Ecuador is certified by BASC.<\/li><li>AEROSAN Ecuador is certified in the operation of the customs warehouse by the National Customs Agency (SENAE).<\/li><li><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What airlines does Aerosan work with? Air Canada, Air Europa, Lufthansa, Delta cargo, Cargojet, Interjet, Masair, Turkish Airlines, Viva Air, Emirates, Copa Airlines, LATAM Airlines,\u00a0Iberia &amp; British\u00a0Airways,&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5485","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Aerosan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aerosan.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Aerosan\" \/>\n<meta property=\"og:description\" content=\"What airlines does Aerosan work with? 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